Privacy Policy

Effective Date: August 19th 2025

Firefly Salon on Bainbridge Island ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, book services, or otherwise interact with us.

1. Information We Collect

We may collect personal information when you:

Book an appointment through our online booking system
Contact us via our website, phone, or email
Sign up for newsletters or marketing communications
Receive appointment reminders
Browse our website

Information we may collect includes:

Full name
Email address
Phone number
Appointment and service history
Payment details (see Section 4)
Communication history
IP address and browser activity (via website analytics)

2. How We Use Your Information

We use your information to:

Schedule and manage appointments
Send appointment confirmations and automated reminders (via text and email)
Respond to client inquiries and service requests
Maintain accurate client records
Send marketing emails or promotions if you’ve opted in
Improve website performance and customer experience

3. Third-Party Services

We use trusted third-party services to operate and manage our salon operations and website:

Phorest Salon Software
Phorest is our primary booking and client management system. It is used for:

Online appointment booking
Client profile management and service history
Automated email and text reminders
Email marketing campaigns
Secure credit card storage for cancellation/no-show enforcement

Phorest’s privacy policy: https://www.phorest.com/us/privacy/

Gmail
We use Gmail to communicate directly with clients regarding appointments, questions, or follow-up communication.

Squarespace
Our website is hosted on Squarespace, which may collect anonymous browsing data to analyze traffic and enhance performance.

4. Credit Card Information

Credit card information is securely stored on file through Phorest in accordance with PCI compliance standards. This is used solely to hold appointments in accordance with our cancellation and no-show policy. Firefly Salon staff do not have access to full credit card details.

5. Cookies and Website Tracking

Our website uses cookies and similar technologies to collect browsing data and improve your experience. You can manage cookie preferences through your browser settings. For details, refer to Squarespace’s privacy and cookie policy at https://www.squarespace.com/privacy.

6. Services for Minors

Firefly Salon provides services to children under 13 years of age. However, all appointments for minors must be made by a parent or legal guardian. We do not knowingly collect personal information directly from children. If we become aware that personal information has been provided by a child without parental consent, we will delete it promptly.

7. Your Privacy Rights

As a resident of Washington State, you have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your information
Opt out of receiving marketing communications at any time

To make a request, please contact us using the information provided below.

8. Data Security

We implement appropriate technical and administrative measures to protect your personal data, including:

SSL encryption on our website
Secure data storage through trusted third-party providers
Access restrictions to client records and sensitive information

9. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Firefly Salon on Bainbridge Island
310 Madison AVE S Suite B
Bainbridge Island, WA 98110
Email: fireflyfrontdesk@gmail.com
Phone: 206-780-8114

10. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.